Keeping You Informed
We want you to be in the know! At Smithville, we believe in providing the most up-to-date policy and legal information for all of our customers.
Staying true to that belief, you'll always find the most up-to-date policies, legal documents, tariffs and more right here on our website.
Users who abuse the network have a negative impact on all subscribers. Smithville investigates all claims and works diligently to provide the best network experience for all customers.
Please take time to report suspected network abuse by clicking the button below. Include as much detail as possible in your report.
Read our policy about how to properly use the Smithville network as well as information about inappropriate use and misuse of the network.
Learn more about backup power sources that are available to you for your Smithville services.
Learn more about your rights and the actions we must take, as mandated by federal law, when copyright infringement claims are filed with Smithville.
Review the terms of our DSL Modem Agreement which applies to all current Smithville DSL subscribers.
Smithville is proud to provide HAC phones for the hearing impaired. Learn more about our phone offerings and HAC.
Smithville's process for international call blocking.
Learn about the guidelines for eligibility, application prerequisites, and annual eligibility verification process.
Smithville is serious about your privacy. Review our policy on how we store, protect, and distribute your personal information.
Review our full Protection Plan Agreement, which applies to telephone, internet, and television protection plans.
Review our full TV Customer Terms and Conditions.
Information about the October, 2007 USF rate increase.
Smithville's disclosure of network management practices, performance characteristics, and terms and conditions of broadband service.
Review a detailed listing of prices and fees associated with telephone service.
SLA Terms and Conditions
Review policy information for user-generated video submissions.